Introduction to Real ITSM
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Introduction to Real ITSM Overview
It is not often that IT books are funny, but - according to readers - this one is funny. What readers are saying:
"We've just got the book by Rob England, 'Introduction to Real ITSM'. It's amazing! We are reading it laughing out loud :)"
Oleg Skrynnik
"Rob England, the IT Skeptic, sent me a copy of his very hilarious and quite skeptical book, "Introduction to Real ITSM." It is a brilliant parody that exposes how convoluted service management methodologies and their related organizations have become. Enter the enchanted world of deathcycles, "wetware" (that would be you), and the Wright Cycle (guess-do-crash-fix). Even the footnotes are funny. However, much like dirty jokes written by contractors on the wall just before they are covered up by cabinets, there is some cryptic graffiti underneath the scarred and stained veneer of this book that offers some pragmatic wisdom if you think hard enough about it. I strongly advise against that though — just enjoy it, even if now and then you feel a bit of a sting. You will come out the other side a more grounded practitioner."
Terry Doerscher
"[My wife] read the introduction and said it was the first IT book that held her interest past page two"
Change Manager, postal service
"I experienced numerous moments of amusement, humor and outright hilarity, which made reading this book at my desk during work hours a bit difficult."
Bob Grinsell
This book is not about ITIL®. Really. Real ITSM is a tongue-in-cheek satirical look at what the real-life processes of IT Service Management might be, as compared to the “official” defined processes published in the authorised books of frameworks like ITIL. Find out what the Service Desk are really up to.
The Introduction to Real ITSM is not all lampooning the status quo in IT. It also promotes a number of alternate ideas to stimulate discussion.
And it is readable by anyone who deals with IT: i.e. it is not just for those who do IT but also those who have IT done to them.
For more about the book visit www.realitsm.com
Introduction to Real ITSM Specifications
It is not often that IT books are funny, but - according to readers - this one is funny. What readers are saying:
"We've just got the book by Rob England, 'Introduction to Real ITSM'. It's amazing! We are reading it laughing out loud :)"
Oleg Skrynnik
"Rob England, the IT Skeptic, sent me a copy of his very hilarious and quite skeptical book, "Introduction to Real ITSM." It is a brilliant parody that exposes how convoluted service management methodologies and their related organizations have become. Enter the enchanted world of deathcycles, "wetware" (that would be you), and the Wright Cycle (guess-do-crash-fix). Even the footnotes are funny. However, much like dirty jokes written by contractors on the wall just before they are covered up by cabinets, there is some cryptic graffiti underneath the scarred and stained veneer of this book that offers some pragmatic wisdom if you think hard enough about it. I strongly advise against that though — just enjoy it, even if now and then you feel a bit of a sting. You will come out the other side a more grounded practitioner."
Terry Doerscher
"[My wife] read the introduction and said it was the first IT book that held her interest past page two"
Change Manager, postal service
"I experienced numerous moments of amusement, humor and outright hilarity, which made reading this book at my desk during work hours a bit difficult."
Bob Grinsell
This book is not about ITIL®. Really. Real ITSM is a tongue-in-cheek satirical look at what the real-life processes of IT Service Management might be, as compared to the “official” defined processes published in the authorised books of frameworks like ITIL. Find out what the Service Desk are really up to.
The Introduction to Real ITSM is not all lampooning the status quo in IT. It also promotes a number of alternate ideas to stimulate discussion.
And it is readable by anyone who deals with IT: i.e. it is not just for those who do IT but also those who have IT done to them.
For more about the book visit www.realitsm.com
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